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FAQ

Here are the Frequently Asked Questions categorized in several topics. We recommend you to go through this page first before contacting us for help.

Order Tracking

1. How to track my order?

When the orders are shipped from our warehouse, you will receive a email containing your tracking number on your registered email ID. You can enter your tracking number here to view delivery updates and delivery date estimates.

2. How to change my shipping address?

If you want to change the shipping address of your order, please contact us immediately with the following information: the order number and the new shipping address you want to change.

Payment Policy

1. What payment methods do you accept? 

We only accept payments by Paypal now. Other methods we will continue to arrange.

Returns and Replacements

1. How many days can I return or exchange?

If you aren't satisfied with your items, we provide a return within 7 days of delivery of the products. 

2. What if a product is out of stock?

You can pre-order this product and the order will be processed as soon as possible when the products come back in stock.

Any question?

If you still have questions that we haven't answered, you can email us and we will reply to you as soon as possible.